Hello all from a newcomer, I have a drivesmart 65 (Alexa model) that is in excellent condition, functions normally and takes voice commands but the touchscreen is completely unresponsive. I can't get into settings via voice because "she" misinterprets the word settings and asks if I want to go to some small town in Pennsylvania... LOL I've tried every trick I could find online plus tried Garmin Express on my laptop but it can't find the drivesmart (tried two cables in three USB ports). So I can't update or reinstall software and can't do a factory reset. Does anybody have any suggestions? The unit is pretty much like new so I'm hoping it's not a hardware issue. Thanks.